AI voice intake for cosmetic surgery practices

AI voice intake for plastic surgery practices.

Asteria uses an AI voice agent to answer prospective patients, capture goals and timing, handle financing questions gracefully, confirm by text, and escalate post-op concerns to the right human queue.

Plastic surgery demand is perishable. A missed consult call can become another surgeon's booked appointment before your team opens tomorrow.

Hear examples
24/7first response for consult and post-op calls
3 mintypical intake window before SMS confirmation
100%human review for clinical or scheduling decisions
$8k+common value of one captured surgical consult

Three calls your front desk should not lose.

These scenarios show the AI capturing intent, patient context, objections, urgency, and the handoff details a coordinator or clinical team needs before calling back.

High-intent rhinoplasty consult

From phone call to clean practice handoff.

The agent does not decide surgery, pricing, or medical care. It captures the messy intake, confirms the patient was heard, and puts a clear decision in front of your team.

1 Call is answered immediately

Prospective patients and existing patients are greeted while interest and urgency are fresh.

2 Intent is classified

The AI separates new consults, financing questions, scheduling changes, and post-op concerns.

3 Details are captured

Name, procedure interest, timing, prior surgery, symptoms, contact details, and preferred follow-up window are structured.

4 SMS confirms next step

The caller receives a concise text that the practice has the details and will follow up through the right queue.

5 CRM record is enriched

The call summary, transcript, lead source, and tags are attached to the patient or lead profile.

6 Coordinator task is created

New consults get a sales-ready task with goals, value signal, timing, and objection context.

7 Clinical queue is protected

Post-op concerns are routed for qualified review, with urgent red flags surfaced for human action.

8 Team approves the response

Your staff confirms appointment type, timing, pricing discussion, or clinical follow-up before anything sensitive moves forward.

Coordinator queue: Asteria Needs review
Maya Collins
Rhinoplasty consult, revision question, prefers Friday, high intent
Consult
Lauren Hayes
Mommy makeover, financing, childcare timing, summer target
Financing
Erin Patel
Post-op swelling, day five, symptoms captured for clinical review
Clinical
Human decision point Human gate

The AI prepares the record. Your coordinator confirms consult fit, collects photos or forms if needed, and chooses the right booking path. Your clinical team reviews post-op concerns and decides what advice or escalation is appropriate.

Approve consult follow-up Send intake forms Escalate clinical review

Built for the messy middle between curiosity and surgery.

Plastic surgery callers often need reassurance, speed, and a path that feels discreet. The value is not just answering the phone. It is capturing enough context for the coordinator to follow up with confidence and for the patient to feel momentum.

OKHigh-value consults do not wait in voicemail overnight.
OKFinancing and recovery questions are attached to the lead before the callback.
OKPost-op concerns get routed to qualified staff instead of being mixed into routine scheduling.

Missed consults are not administrative noise.

Use conservative assumptions to show an owner what after-hours calls, lunch-hour overflow, and slow speed-to-lead may be costing the practice.

Estimated monthly opportunity at risk $75,240

This is not a promise. It is a sales conversation starter based on call volume, qualification rate, and practice economics.

Give the practice a front desk that never misses the first question.

Asteria is fictional, but the workflow is concrete: answer, qualify, confirm by text, enrich the CRM, and place the right next decision in front of the coordinator or clinical team.